DITASOL Customer Support
We're Here to Help You Succeed!
About Our Support
At DITASOL, we believe that buying a digital product is just the beginning. Our commitment to you extends far beyond the purchase. We provide comprehensive support to ensure you get the most out of your digital products.
Support Hours
Monday - Saturday: 10:00 AM - 7:00 PM (IST)
Sunday: Email support only
Response Time
Email: Within 24 hours
WhatsApp: Within 12 hours (business hours)
Phone: Immediate during business hours
Pre-Sale Queries
Product features and specifications
Compatibility questions
Pricing and licensing
Product comparisons
Technical Support
Installation assistance
Configuration guidance
Bug reporting and resolution
Compatibility issues
Integration help
Post-Sale Support
Product updates
License management
Refund requests
Account issues
Custom Development
Custom modifications (paid service)
Feature additions (paid service)
API integration (paid service)
📧 Email Support
support@ditasol.com
Best for: Detailed queries, document attachments, formal communication
📱 WhatsApp Support
+91 8418944182
Best for: Quick queries, real-time assistance, instant responses
📞 Phone Support
+91 8418944182
Best for: Urgent issues, complex problems, personal consultation
💬 Support Ticket System
[Link to ticket system on website]
Best for: Tracking issues, maintaining support history
Step 1: Submit Your Query
Provide detailed information about your issue
Step 2: Acknowledge
We'll acknowledge your query within 24 hours
Step 3: Investigation
Our team will investigate the issue thoroughly
Step 4: Resolution
We'll provide a solution or next steps
Step 5: Follow-up
We ensure the issue is completely resolved
Please ensure you have:
Product Details: Product name and version
Order Information: Order ID or purchase date
System Details: PHP version, WordPress version (if applicable)
Error Messages: Exact error messages encountered
Screenshots: Visual evidence if possible